1. All products are non-refundable and non-exchangeable if they have been unpacked. Defective items are not included.
2. For intact packaging items, please be sure to return the products accompanied by the sales receipt within 14 days of receiving date.
(1) Within 7 days of receiving date：Shipping charge to EVA Air.
(2) For 8-14 days of receiving date：Shipping charge to the customers.
3. For defective items, please return the products accompanied by the sales receipt within 14 days of receiving date. Shipping charge to EVA Air.
4. Upon request, EVA Air can refund mileage that is still valid when refunding.
EVA AIRWAYS CORP.
2nd Training Building
9F, 376 Hsin-nan Rd., Sec. 1, Luchu, Taoyuan Hsien, Taiwan
||(886) 3-351-5936．0800-535-678（Mon ~ Fri 9:00AM~12:00PM ，2:00~5:00PM )