Customer Service

For questions about EVA SKY SHOP, contact:

Operating Hours:	Mon ~ Fri 9:00AM~12:00PM ，2:00~5:00PM
Customer Service Hotline：	(886)3-351-5936
Email:	shopping@evaair.com
Office Fax :	+886-3-3510018

Shopping Point| Shopping Guide| Purchase Return| Duty Free Allowance

For passengers on all international flights of EVA/UNI Air from Taoyuan, Taipei and Kaohsiung Airports, you may preorder starting from 24 hours to 15 days before departure. For flights from Europe, North America, Australia and Bangkok to Taiwan, You may preorder starting from 72 hours to 15 days before departure. For all other flights not specified above, passengers may preorder starting from 48 hours to 15 days before departure. The preorder service of code-share flights are subject to system availability.
Credit card limit will follow regulations of respective card issuing banks. Each order can accept one credit card only. We accept most major credit cards for online preorder as follow：
To ensure the rights and benefits of the buyer, you’re required to bring your credit card used in ordering for confirmation by the flight attendant upon pickup of goods. If relevant documentation is unavailable to prove identity of buyer goods pickup will be unavailable, and the company will automatically cancel the order.
Due to storage limitations, some items may be out of stock.
Illustrations do not necessarily show the actual size of items.
Prices in NT$（New Taiwan dollars）, US$ and ¥ are shown following each item.
The sale of Duty Free alcohol items is based on the local regulation of Tobacco & Alcohol Control and related rules.EVA AIR reserves the right not to sell alcohol to passengers under eighteen.
The online preorder payment system accepts credit card payments in NT and US dollars only. According to Financial Supervisory Commission regulations, credit cards issued by Taiwanese banks should pay in NT dollars, as should American Express credit cards issued outside Taiwan. We do not accept Diners Card for pre-order purchases.

Step 1
Please go to mall.evaair.com and choose EVA SKY SHOP. Log in with your Infinity MileageLands memberships or Booking Reference to shop.
Step 2
Browse the comprehensive collection of duty-free preorder products. Click on the product image for detailed information. Select the products you want, enter the quantity and click ADD To Bag.
Step 3
Fill in your credit card information and confirm the flight where you will pick up your purchase. You have to sign in with Infinity MileageLands memberships if you would like to use mileages to deduct your preorder payment. The minimum deductible mileage is 1,000 miles for each product.
Step 4
Pick up the goods on the plane.

Return Policy:

1. All products are non-refundable if they have been unpacked or used. Defective items are not

included.

2. For intact packaging items, please be sure to return the products accompanied by the sales

receipt within 14 days of receiving date.

(1) Within 7 days of receiving date: Shipping charge to EVA Air.

(2) For 8-14 days of receiving date: Shipping charge to the customers.

3. For defective items, please return the products accompanied by the sales receipt within 14 days

of receiving date. Shipping charge to EVA Air.

4. According to the Customs Regulations, duty free product returns are only accepted on theirs

original purchased flights. Please contact Product-related customer service for Returns & Refunds.

5. Offers and discounts may no longer apply after returns; the total price of the purchase order will

be recalculated.

EVA AIRWAYS CORP.

2nd Training Building

9F, No. 376, Sec. 1, Hsin-nan Rd., Luchu Dist., Taoyuan City, Taiwan

Tel:	(886) 3-351-5936（Mon ~ Fri 9:00AM~12:00PM ，2:00~5:00PM )
Fax:	(886）3-351-0018
E-mail:	shopping@evaair.com

Australia

18 years of age and older: 25 cigarettes or 25 grams of cigars or tobacco products. 2.25 litres of alcoholic beverages. General goods not exceeding AUD 900. Under 18 years of age: General goods not exceeding AUD 450.
Austria

17 years of age and older: 200 cigarettes; 100 cigarillos; or 50 cigars; or 250 grams of smoking tobacco; 1 litre of spirits over 22% volume or 2 litres of spirits or aperitifs less than 22% volume (or sparkling wines or liqueur wines); and 4 litres of non-sparkling wine as well as 16 liters beers. Other goods up to a total value of EUR 430（per adult）,or EUR 150（for aged under 15 years）.
Cambodia

18 years of age and older: 400 cigarettes or 100 cigars or 400 grams of tobacco products. 2 litres of alcoholic beverages. 350 milliliters of perfume. Goods worth more than USD 100 are subject to customs duty and taxes. Goods with a value of more than USD 300 must be declared on a Customs Declaration Form.
Canada

18 years of age and older: 200 cigarettes, 50 cigars, 200 tobacco sticks and 200 grams of manufactured tobacco; 19 years of age and older: 1.5 litres of wine or 1.14 litres of liquor or 24×355 ml. bottles or cans (8.5 litres)of beer or ale; gifts up to a value of CAD 60 per recipient.
Mainland China

400 cigarettes, 100 cigars or 500 grams cut tobacco; Alcohol(containing more than 12% alcohol) of a volume more than 1.5 litres. Resident: Articles worth up to a total value of RMB 5,000. Non-resident passengers: Articles worth up to a total value of RMB 2,000.
France

17 years of age and older: 200 cigarettes or 100 cigarillos or 50 cigars or 250 grams of smoking tobacco. 1 litre of spirits over 22% volume or 2 litres of alcoholic beverages less than 22% volume and 4 litres of still wine and 16 litres of beer. Other goods up to a total value of EUR 430 (per adult), or EUR 150 (for aged under 15 years).
Germany

17 years of age and older: 200 cigarettes or 100 cigarillos or 50 cigars or 250 grams of tobacco. 1 litre of spirits over 22% volume or 2 litres of alcoholic beverages less than 22% volume and 4 litres of still wine and 16 litres of beer. Other goods up to a total value of EUR 430 (per adult) or EUR 175 (for aged under 15 years).
Hong Kong

18 years of age and older: 19 cigarettes or 1 cigar or 25 grams of other manufactured tobacco; 1 litre of alcoholic liquor above 30% vol; no limit for wine and liquor below 30% vol.
Indonesia

18 years of age and older: 200 cigarettes or 25 cigars or 100 grams of tobacco. 21 years of age and older: 1 litre of liquor. A reasonable quantity of perfume. Personal goods up to a value of USD 500 per person.
Italy

17 years of age and older: 200 cigarettes or 100 cigarillos or 50 cigars or 250 grams of smoking tobacco. 1 litre of spirits over 22% volume or 2 litres of alcoholic beverages less than 22% volume and 4 litres of still wine and 16 litres of beer. Other goods up to a total value of EUR 430 (per adult), or EUR 150 (for aged under 15 years).
Japan

20 years of age and older: 200 cigarettes; 200 heat-not-burn cigarettes; 50 cigars; 250 grams of tobacco. (If there is more than one kind of tobacco products, the total allowance is 250 grams). 3 bottles of alcoholic beverages (of about 0.76 litre each). 2 ounces of perfume. Gifts and souvenirs up to a value of JPY 200,000.
Korea

19 years of age and older: 200 cigarettes. 1 litre (1 bottle) of alcoholic beverages up to a value of USD 400. 60 milliliters of perfume. Gifts up to a value of USD 600.
Macau

19 cigarettes or 1 cigar or 25 grams of tobacco or an assortment of these products not exceeding 25 grams. 1 litre of alcoholic liquor (over 30% volume) Articles of a value not exceeding 5,000 MOP.
Malaysia

200 cigarettes or 225 grams of tobacco. 1 litre of wine, spirits or malt liquor. Gifts and souvenirs up to a total value of MYR 1,000.
Netherlands

17 years of age and older: 200 cigarettes or 100 cigarillos or 50 cigars or 250 grams of tobacco. 1 litre of spirits over 22% volume or 2 litres of alcoholic beverages less than 22% volume and 4 litres of still wine and 16 litres of beer. Other goods up to the a total value of EUR 430 (per adult).
Philippines

18 years of age and older: 400 cigarettes or 50 cigars or 250 grams of pipe tobacco. 2 bottles of alcoholic beverages (not exceeding 1 litre each). One non-consumable item valued at less than USD 200.
Singapore

18 years of age and older, having been outside Singapore for at least 48 hours prior to arrival. The duty-free concession for liquors on one of the following options. 1 litre of spirits, wine or beer for 2 bottles. Or 2 litres of wine or beer for 1 bottle. Tobacco products must be declared on arrival. The chewing gum is been strictly controlled.
Taiwan

20 years of age and older: 200 cigarettes or 25 cigars or 1 pound of tobacco. 1 bottle (not exceeding 1 litre) of alcoholic liquor; a reasonable quantity of perfume. Goods up to a value of TWD 20,000.
Thailand

200 cigarettes or 250 grams of tobacco or equal weight of cigars; 1 litre of alcoholic liquor. Personal belongings in reasonable quantity, which are worth no more than 20,000 baht in total (per person).
U.K.

17 years of age and older: 200 cigarettes or 100 cigarillos or 50 cigars or 250 grams of tobacco. 4 litres of spirits over 22% volume or 9 litres of alcoholic beverages less than 22% volume and 18 litres of still wine and 42 litres of beer. Other goods up to a value of GBP 390.
U.S.A.

21 years of age and older: 200 cigarettes or 100 cigars. 1 litre of alcoholic beverages. Non-resident is allowed to import gifts free of duty not exceeding USD 100.
Vietnam

18 years of age and older: 200 cigarettes or 20 cigars or 250 grams of tobacco. 1.5 litres of liquor at 20% volume and above; or 2 litres of liquor below 20% volume; or 3 litres of other alcoholic and soft drinks. Other goods, total value of which is not exceeding ten million VND.

Although EVA SKY SHOP endeavors to ensure that this information is kept up to date, the allowances may change without notice. If your journey involves more than one flight, we suggest you do your duty-free shopping on the final sector. If it is necessary for you to carry your duty-free goods though a security checkpoint, the cabin crew member handling your purchase will seal any products containing liquids, gels and aerosols in transparent plastic bags along with the receipts for those products. Please do not open the sealed bags before you arrive at your destination. Thank you for shopping with EVA Air and have a wonderful flight.

Q1: Any specific advance reservation time and flight for online advanced reservation of products?
A1:
For passengers on all international flights of EVA/UNI Air from Taoyuan, Taipei and Kaohsiung Airports, you may preorder starting from 24 hours to 15 days before departure. For flights from Europe, North America, Australia and Bangkok to Taiwan, you may preorder starting from 72 hours to 15 days before departure. For all other flights not specified above, passengers may preorder starting from 48 hours to 15 days before departure. The preorder service of code-share flights are subject to system availability.
Q2: Any difference between Preordering payment and regular in-flight duty free?
A2:
To provide advance ordering of duty-free goods, we’ll provide online credit card service system. Credit card limit will follow regulations of respective card issuing banks.
Q3: Any restrictions for credit card payment?
A3:
VISA、MasterCard、JCB、AMERICAN EXPRESS、UnionPay.
Q4: Any quantity restrictions for product reservation?
A4:
Due to limited loading space and limited supply in flight, this company will set limitations on supply of each product according to circumstances. The flight attendants will deliver the online reserved duty-free products to you and collect payment.
Q5: Can we make online reservation of products without reservation or only on standby?
A5:
Online reservation of products is not allowed if you have not made reservation and confirmed reservation due to unconfirmed schedule.
Q6: Any discount for reservation of duty-free products?
A6:
Internet reservation service would regularly debut discount for reservation of duty-free products.
Q7: Why reservation orders cannot be deleted?
A7:
Reservation orders intended to be revised have exceeded the stipulated reservation time.
Q8: Are duty-free products available for reservation via telephone or in flight?
A8:
Presently duty-free products reservation service is limited to online reservation only.
Q9: Any difference in payment in flight with the online reservation price?
A9:
Price of reservation duty-free products could differ due to change in price, currency and discount or promotion. Actual price will be at delivery in flight. And changes in price will not be notified separately.
Q10: Can group passengers make product reservation?
A10:
Group passengers should first check your reservation number (with English name already input) with the reservation and ticketing travel agency before login.
Q11: Any restrictions for advanced flight reservation?
A11:
All flights of EVA Air and Uni Air departing or arriving at Taoyuan Airport accept online reservation within the specified time. The preorder service of code-share flights are subject to system availability.
Q12: Is it possible to miss the purchase order even finished the preorder on-line?
A12:
1.If your flight schedule or cabin class changes, your original preorder will be cancelled automatically. Please place a new preorder before the deadline at your convenience. 2.We apologize if for unforeseen reasons such as flight disruption, aircraft rotation and operational requirements etc may hamper the availability of preordered items on board your flight.
Q13: In the event I changed my flight schedule or class of flight, will the placed order be automatically cancelled or will it be transferred to the new flight?
A13:
If your flight schedule or class of flight changed, your order may be cancelled due to flight booking or other flight operation factors. You are advised to check whether the order has been cancelled or not, and reorder again within the advance ordering time.
Q14: Why can’t I order additional goods after completion of advance ordering?
A14:
Current operation requires you to delete the original order and then reorder.
Q15: Why ordering is unavailable after obtaining the Booking Reference Number (for group passengers)?
A15:
Group passengers made reservations via the travel service agency, you’re advised to check with your travel service agency to ensure your name has been included in the reservation list.
Q16: What should I do if I want to return certain goods after completion of advance ordering and goods pickup?
A16:
You’re requested to complete the order on the plane and please contact Product-related Customer Service to do the partially returns after deplaning.
Q17: Upon completion of advance ordering but I no longer want the goods ordered, what should I do if the order has exceeded the advance ordering time and cannot be deleted?
A17:
Upon goods pickup on the plane, please tell the flight attendant you do not want the ordered goods. The flight attendant would accept order cancellation without payment.
Q18: Any limitation for on-line shopping?
A18:
The online preorder payment system accepts credit card payments in NT and US dollars only. According to Financial Supervisory Commission regulations, credit cards issued by Taiwanese banks should pay in NT dollars, as should American Express credit cards issued outside Taiwan. We do not accept Diners Card for pre-order purchases.
Q19: How to use mileage to deduct the payment in pre-order channel?
A19:
1.You have to sign in with Infinity MileageLands memberships if you would like to use mileage to deduct your pre-order payment. 2.Member can choose either “Self Mileage” or “Transferred Mileage” account to deduct your pre-order payment. 3.Products with “Credit Card Only” icon are not applicable mileage redemption. 4.The purchase miles cannot be used in deducting your pre-order payment.
Q20: What’s the minimum mileages for deducting part of pre-order payment?
A20:
The minimum deductible mileage is 1,000 miles for each product. 　 Therefore, your mileage account should be greater than or equal to 1,000 miles when you use this function.
Q21: Which discount offers cannot be used with mileage redemption?
A21:
EVA SKY SHOP Pre-order E-COUPON.
Q22: Is mileage refundable while refunding products?
A22:
Upon request, EVA AIR can refund mileage that is still valid when refunding.

Welcome to the EVA SKY SHOP. On every EVA Air flight, you’ll be able to shop in comfort and make your purchases from a superb range of products. EVA Air carries a selection of the best cognacs, whiskies, fragrances and cosmetics.

Welcome to EVA Sky Shop

Purposes for collecting personal information

Methods for collecting personal information

Categories of personal information collected

Usage period, regions, targets and methods of using the personal information collected

Other important information

Passenger's rights to his/her personal information

Collection of information through 'Cookies'

Information about the cookies we use

Use of third-party cookies

Cookie management and browser settings

Collection of IP Address

Collection of E-mail Address

Data profiling and automated decision-making

Self-Protection

Modification of the Privacy & Security Statement

Secure Website

Transaction and Data Encryption

Governing Law and Jurisdiction

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Customer Service

For questions about EVA SKY SHOP, contact:

Australia

Austria

Cambodia

Canada

Mainland China

France

Germany

Hong Kong

Indonesia

Italy

Japan

Korea

Macau

Malaysia

Netherlands

Philippines

Singapore

Taiwan

Thailand

U.K.

U.S.A.

Vietnam

Q1: Any specific advance reservation time and flight for online advanced reservation of products?

A1:

Q2: Any difference between Preordering payment and regular in-flight duty free?

A2:

Q3: Any restrictions for credit card payment?

A3:

Q4: Any quantity restrictions for product reservation?

A4:

Q5: Can we make online reservation of products without reservation or only on standby?

A5:

Q6: Any discount for reservation of duty-free products?

A6:

Q7: Why reservation orders cannot be deleted?

A7:

Q8: Are duty-free products available for reservation via telephone or in flight?

A8:

Q9: Any difference in payment in flight with the online reservation price?

A9:

Q10: Can group passengers make product reservation?

A10:

Q11: Any restrictions for advanced flight reservation?

A11:

Q12: Is it possible to miss the purchase order even finished the preorder on-line?

A12:

Q13: In the event I changed my flight schedule or class of flight, will the placed order be automatically cancelled or will it be transferred to the new flight?

A13:

Q14: Why can’t I order additional goods after completion of advance ordering?

A14:

Q15: Why ordering is unavailable after obtaining the Booking Reference Number (for group passengers)?

A15:

Q16: What should I do if I want to return certain goods after completion of advance ordering and goods pickup?

A16:

Q17: Upon completion of advance ordering but I no longer want the goods ordered, what should I do if the order has exceeded the advance ordering time and cannot be deleted?

A17: